Customer feedback

Feedback from a selection of boat customers

Extracts from ‘thank-you’ letters & emails received from people who have enjoyed public trips and charters on our boats

80th Birthday Cruise

Just to let you know that we had a fantastic day. All the volunteers were so friendly and helpful, we felt it was money well spent and even the weather was good!

We’ll definitely be recommending a day out on the Perseverance to anyone who’ll listen- for Dad’s 80th it was perfect, he loved it; thank you all very much.


Academics Adventure

On behalf of our group from Trinity College, we just wanted to say a big thank you for our experience last Wednesday on the canal. The day went wonderfully and was just what we needed as we approach the end of our academic year. Please pass on our thanks to the staff and crew as well.


30th Birthday treat

On behalf of my family and myself I would like to say a very big thank you to you all (and especially the gentlemen who crewed the boat), for a wonderful day we had on Sat 8th of June my daughter’s 30th birthday it was a lovely family day out and I would recommend it to anyone. We were lucky with the weather which always helps but everyone was very helpful and informative. Many thanks I’m sure we will be back.


Family recommendation

We all thoroughly enjoyed the boat trip on Saturday. The crew were excellent hosts. Their commentary about the canal was of interest to our family who do not live locally. We can recommend this trip for all ages.


Boat trips for Beavers

On behalf of all the Beavers, Leaders and parents who visited on Friday I should like to say a huge thank you to everyone involved in making the visit so enjoyable. We all had a wonderful time, the perfect weather just made it even more enjoyable! Please can you pass our thanks on to Jill, John and Clive especially for making us so welcome and giving the Beavers a memorable experience – they were certainly full of it on the journey back. We have been working this term towards the Beavers Outdoor Challenge, and this visit was the final part of them earning this badge. I am going to be presenting these badges this week to 22 hard-working Beavers.


A picnic cruise

I would just like to write and thank you for a great afternoon out on your boat yesterday. Everyone thoroughly enjoyed themselves. I will be recommending your charter service to all my friends and will hopefully be using your service again in the near future. Many thanks also to the two volunteers who made our trip a pleasure.


Pirate Party

Just wanted to give you some feedback re the Hiring of The Perseverance on the 4th July. Well can I say the kids loved it? Your volunteers (Anna & Alan) kindly loaned us their Gazebo which was fab. We decorated the area with bunting and put some on the boat. We also put up signs as the theme was Peter Pan and Pirates and had family dressed up as Indians and a treasure Hunt.

The Staff got more than they bargained for when they volunteered that day, there were 20 3-4 year olds and about the same in parents and to top it all it rained so we all ended up in the Canal Trust Visitor Centre to have the birthday tea. This took outside and indoor catering to another level. The staff were amazing they didn’t bat an eyelid but just rolled up their sleeves and mucked in letting us use the kitchen and clearing the decks. They were FAB! Thank you thank you thank you.


A relaxing trip

We just wanted to thank the crew over at Saul junction. We went on the boat trip (Sunday 3rd August 2pm) and the volunteer who sat in the boat with everyone was fantastic. He was very knowledgeable and was fantastic with everyone on the boat not just us. It was a lovely trip and very relaxing. The volunteer made us feel very welcome right from the start (whilst we were waiting for the boat) and this carried on throughout the trip right until we left. We had a very enjoyable time and we just wanted to reiterate how grateful we were to the volunteers.


Birthday surprise

I would like to thank the two men running the trip on Perseverance 12 Aug. This was a surprise trip for my birthday and it wasn’t until I reached home I realised they were volunteers. Please convey my thanks to them they helped with great humour the day go with a swing.


Special days

Thank you so very much for a brilliant trip on Perseverance, Saturday 6th September. It was interesting, fun and quite idyllic. Special thanks to our crew, Sonia and Graham. I think the trip proved fruitful! An extra special day.


Hello there and thank you for a marvellous calm lovely day, we had such a great time and the people in the shop and the on board crew David and Paul were all so kind to us and made it extra special.